Return Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. zalhashmiparts.com will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (+971 2 6669992) or email us: contact@zalhashmiparts.com so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Additional non-returnable items:
- Service Manuals (unless they are sealed and in their original condition)
- Special-order products
- Custom-made products
- Painted parts
- Parts that have been modified
- Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Return Procedure
Please email us at contact@zalhashmiparts.com with the following information about your order:- Order number or Purchased bill
- Customer’s Name
- Email Address
- Contact Number
- Part number(s) of the item(s) you want to return
- Product Name
- Brand Name
- A complete and detailed explanations as to why the part is being returned
order number along with return shipping instructions will be sent through email immediately after receipt of the fully completed form. An order number is required to track and process your return.
Please expect to be contacted by our agents in case additional information is required. If you do not have your order or PO number, please indicate when your order was purchased and the full name you used upon ordering.
Call us – Call our Returns Desk at (+971 2 6669992)
WhatsApp – WhatsApp Desk at (+971 2 6669992)
All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@zalhashmiparts.com.
Freight Charge
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.Refund Processing
Refunds are normally processed and credited within 24-48 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a “credit approved” e-mail the day your refund is processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.Cancellation Policy
Cancellations may be accommodated if both of the below conditions are true:- Order is cancelled within 30 minutes of order being placed.
- Order has not yet been shipped.
- Orders cannot be cancelled if they have already been packed or shipped.
We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us via phone (+971 2 6669992), or livechat, or email at contact@zalhashmiparts.com to speak with a customer service representative.
Shipping returns
To return your product, you should mail your product to: {physical address}.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
